Terms & Conditions

Terms & Conditions

Welcome to The Jawahar – Treasures.
By accessing or using https://thejawahar.com, you agree to be bound by the following Terms & Conditions. We reserve the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

1. General Use

These Terms govern your use of our website and services. You agree to use the website lawfully and in a manner that does not infringe the rights of others or restrict their use of the site.

2. Orders & Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order due to:

  • Pricing or content inaccuracies

  • Quantity limitations

  • Suspected fraud or verification issues

If an order is cancelled, you will be notified and refunded where applicable.

3. Pricing & Product Information

We strive to ensure accuracy in pricing and product descriptions; however, errors may occur. We reserve the right to correct any inaccuracies and cancel affected orders at our discretion.

4. Exchange & Refund Policy

We do not offer returns or exchanges except in cases of verified manufacturing defects or exceptional circumstances.

  • Defective items must be reported within 48 hours of delivery

  • Customers are responsible for all return shipping, customs, and related charges

  • Upon inspection, we may offer a replacement or refund at our discretion

5. Delivery & Shipping

  • Shipping charges are calculated based on destination and package weight

  • Dispatch timelines are estimates and may vary due to external factors

  • We are not responsible for courier delays once the order is dispatched

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or clearance fees, which are payable by the customer. Customs policies vary by country, and deliveries may be subject to inspection.

7. Care Instructions

All garments are dry clean only.

  • Damage caused by washing, machine cleaning, or improper care is not eligible for return or exchange

  • We are not liable for deterioration, shrinkage, or damage due to failure to follow care instructions

8. Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations

  • Infringe intellectual property or privacy rights

  • Post or transmit unlawful, abusive, obscene, defamatory, or offensive content

  • Send spam or unauthorised commercial communications

  • Introduce malware, viruses, or harmful code

  • Attempt to reverse engineer or misuse the website

We reserve the right to restrict access for violations of these terms.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to such use.

10. Disclaimer

We make every effort to accurately display product colours; however, slight variations may occur due to fabric characteristics, dyeing processes, lighting, photography, or screen settings.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of UAE. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates (UAE).

12. Contact Us

For any questions or concerns, please contact us at:
📧 care@thejawahar.com
We aim to respond within 2 business days.