Privacy Policy
Privacy Policy
At TheJawahar.com (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or use https://thejawahar.com, make purchases, or otherwise interact with us.This Privacy Policy applies to all current and former users, customers, and visitors of our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Identification & Contact Information
We may collect:- Full name
- Email address
- Mobile number / phone number
- Billing and shipping address (street, city, state, pin/postal code, country)
- IP address
b. Payment & Transaction Information
When you make a purchase:- Billing name and billing address
- Payment method used
We do not collect, store, or process your credit/debit card numbers, CVV, or expiry details. All payments are securely processed by our authorized payment gateway partners such as Stripe , in compliance with PCI-DSS standards.
c. Account & User-Generated Content
We may collect information you:
- Post in public areas of our website
- Share through reviews, comments, or feedback
- Post on our official social media pages linked to our brand
d. Demographic & Preference Information
We may collect:- Purchase history
- Products viewed or added to cart
- Preferences, interests, and feedback
- Survey responses (if voluntarily provided)
e. Technical & Usage Information
When you browse our website, we may automatically collect:- IP address
- Browser type and version
- Device type, operating system
- Referring URLs and exit pages
- Time spent on pages and interaction data
2. How We Collect Information
a. Information You Provide Directly
- When you create an account
- When you place an order
- When you contact customer support
- When you subscribe to newsletters or promotions
b. Automatic & Passive Collection
We use technologies such as:- Cookies
- Web beacons
- Google Analytics & similar tools
c. Information from Third Parties
We may receive information from:- Payment gateways
- Logistics and delivery partners
- Social media platforms if you interact via integrated features
3. Lawful Basis for Processing (UAE PDPL)
We process personal data based on:- Your consent
- Contractual necessity (to fulfill orders)
- Legal obligations
- Legitimate business interests, provided they do not override your rights
4. Use of Personal Information
We use your personal data to:- Process and fulfill orders
- Confirm transactions and deliveries
- Respond to inquiries and customer support requests
- Improve website functionality and user experience
- Personalize product recommendations
- Conduct analytics and market research
- Send transactional emails/SMS
- Send promotional communications (with opt-out options)
- Detect and prevent fraud or security threats
- Comply with legal and regulatory obligations
5. Sharing of Personal Information
We may share your information with:a. Service Providers & Vendors
Including:- Payment processors
- IT and hosting providers
- Email/SMS communication services
- Analytics and marketing partners
b. Business & Logistics Partners
Such as:- Shipping and delivery companies
- Warehousing and fulfillment partners
c. Legal & Regulatory Authorities
We may disclose information if required:- By law, court order, or government authority
- To prevent fraud, illegal activity, or security threats
d. Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.We will not sell your personal data to third parties.6. International Data Transfers
Where personal data is transferred outside the UAE, we ensure:- Adequate data protection measures
- Contractual safeguards
- Compliance with UAE PDPL requirements
7. Data Retention
We retain your personal data only for:- As long as necessary to fulfill the purposes outlined
- Compliance with legal, tax, and regulatory obligations
8. Your Rights Under UAE Data Protection Law
You have the right to:- Access your personal data
- Request correction or updates
- Request deletion (subject to legal obligations)
- Withdraw consent for marketing communications
- Object to certain processing activities
- Request data portability (where applicable)
9. Marketing Communications & Opt-Out
You may opt out of promotional emails at any time by:- Emailing care@thejawahar.com
- Clicking the “unsubscribe” link in emails
10. Cookies Policy
We use cookies to:- Improve website functionality
- Analyze traffic and user behavior
- Remember preferences
11. Third-Party Websites
Our website may contain links to third-party websites.We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
12. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against:- Unauthorized access
- Loss, misuse, or alteration
13. Grievance Officer / Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or data handling, contact:Email: care@thejawahar.comGrievance Officer: TheJawahar.com Data Protection TeamWe will address concerns in accordance with UAE law.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically.Any material changes will be posted on our website with the updated date. Continued use of the website indicates acceptance of the revised policy.
15. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.